PCI DSS Certified Call Us : US 1-646-688-5145 / 1-281-404-5605
UK 44-203-371-7595

Our Infrastructure

Physical Infrastructure

Office Building diagonal view.JPG
Vital Link has its Corporate Office/ Center in the Financial Capital of India – Mumbai. Vital Link has facilities in Mumbai & Pune totaling to 800+ seats with scalable capabilities. These centers can accommodate upto 1500 people. Currently the company has a work-force of 1000+ people working out of its various centers. All the centers have the following attributes making us one of the best companies with the state-of-art BPO/ Call Center Infrastructure:

  • Biometric/ Access card based Access & security.
  • 100% Generator backup.
  • Proximity to the city transport system & easy access.
  • Well lighted and spacious workstations.
  • Hygienic work environment and Ergonomic furniture.
  • Fire safety equipment adequate fire exits.
  • Dedicated Housekeeping staff.
  • 24/7 Security staff.
  • Recreation facilities for Employees
  • Mobile Phones, PDAs, USB thumb drives, Cameras, etc. strictly restricted on the floor.
  • Fully Air-conditioned Facilities.

IT Infrastructure

  • Carrier-Class operations center provides 24/7, uninterrupted service delivery with 100% power back-up and redundant data, telecommunications and internet links
  • Multiple service providers at all locations
  • A dedicated technology and telecommunications team with extensive experience in applications development, network management and technology operations that manage the infrastructure requirements for Vital Link and our clients
  • Multiple independent international private-leased circuits connecting in fault tolerant mode
  • High Speed Internet Bandwidth from multiple ISPs
  • Collaboration with best-in-class technology partners to provide stronger support to our clients
  • Well-tuned and configured network with efficient breakdown management systems that ensure client processes are not affected in critical or disaster situation.
  • SonicWALL-based network allows network to connect to hospital or client server with secure VPN and protected by TZ210 firewalls. The entire network is protected by SonicWALL’s Unified Threat Management, including Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention, and Content Filtering, to stop viruses, hackers and other threats. Servers are behind 2 levels of firewall to protect it from external and internal attacks.
  • Avaya/ Drishti & E-Royce Dialers

Get In Touch

You may contact us on the following coordinates:

India : +91-20-60601184/85/86

US: +1-646-688-5145

UK: +44-203-371-7595

Email : vital.sales@vitallinkcorp.com