| Vital Link Outsourcing has a strong information protection policy, network security architecture, and tested disaster recovery plans. |
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| Data Security in the Working Area |
- We do not allow any writing material in the working area.
- The computers in the working area are not equipped with Floppy drives and CD-ROMs or connected to the internet. USB Ports are disabled to prevent unauthorized data access
- The Document Management Associates can log in and log out of the computer only via the Vital Access Entry Portal. They have no access to Windows Explorer or any data drives of the machines.
- Any content between us and our customers is exchanged over the Internet through secured VPN connectivity and encrypted or decrypted for maximum security
- Round-the-clock physical security presence.
- All doors/entry/exit points are secure and all movement is logged through security cameras.
- All visitors are made to register at the Security Office, sign and obtain a temporary ID badge. Their movement within the facility is restricted and is always in the presence of an authorized company employee at all times.
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| Disaster Recovery Policy |
- Vital Link Outsourcing has a 4 Mbps Fiber Optic (overhead) Cable from the Internet Service Provider (ISP) also an alternate 2 Mbps 1:1 w/o sharing local loop line (underground) in case of natural disasters like heavy rains and storms.
- Specialized software to replicate important data onto servers, in order to retrieve the same wherever required.
- Important data is also replicated on the Co-Located servers situated at the ISP which indicates that important data is also stored at a place other that the Vital Link Outsourcing locations.
- Generator back-up of 24/7 with a boot up time of 15 seconds. Vital Link Outsourcing also has 16 hrs UPS Backup in case of Power failure.
- IBM System x3400 Server for improved productivity through higher processing performance.
- Vital Link Outsourcing has a dedicated 8 Mbps connectivity and multiple processing locations. If one location goes down work continues uninterrupted in the other locations.
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| Data Processing Systems Security |
Vital Link Outsourcing has a versatile software Portal for Access to multiple data entry applications. This access is rule based and only allows the associates to have access to a particular client for the data entry application.
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| Features: |
- It allows for data entry from a simple single key Data entry process to a double key / double compare data entry process which guarantees 99.99% accuracy.
- Data can be entered from printed material or from scanned images.
- The Vital Access workflow has in-built security features that take into account Vital Link’s data security policy in accordance with the Indian Information Technology Act 2000.
- All data keyed in is automatically encrypted at the end of the process and the data entry operator cannot modify the keyed data in any way. The encrypted data cannot also be copied and pasted to another application thus preventing misuse.
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| Internet Security |
| All data is encrypted during upload and sent with the specified private keys to the client. Encrypted data from the client is downloaded using the public keys specified by the clients to prevent disclosure of sensitive data whilst in transmission across un-trusted networks. |
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| Virus Protection |
| All incoming and outgoing data is routed through leading Anti Virus servers which scan data for viruses. Virus definitions are updated daily and all computer systems are scanned once a week. |
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| For more details on our Data Security Policy, please contact us |
How we do 
Data Security