PCI DSS Certified Call Us : US 1-646-688-5145 / 1-281-404-5605
UK 44-203-371-7595

DOT Compliance

Trucking companies in the United States have to maintain the details of driver logs on a daily basis and retain them for a minimum period of six months for a Department of Transportation (DOT) audit. The DOT and The Federal Motor Carrier Safety Administration (FMCSA) are key government agencies involve in auditing and cross checking these logs. Trucking companies usually outsource the processing and auditing of driver logs

  • At Vital Link, we data capture over 70,000 driver logs each day for over 500 different trucking companies.
  • We offer world class as well as easy solutions to outsource your driver logs. We have been processing driver logs for the past 8 years with the accuracy level of 99.95%.
  • Our data entry operators have a rich experience of capturing data from over 500 different driver log formats and are capable of working on any log format.
  • Our software team is capable of developing Key-From-lmage (KFI) software in-house within a span of 2-3 days depending on the technical specifications sent by the client.
  • Our software team is capable of developing a software which can be customized according to client specifications. The software is incorporated with client specified validations. The work-flow process incorporates quality techniques developed in-house which ensures an output with 99.95% accuracy level.
  • The organization also has extensive expertise in handling the entire driver log auditing program. We provide an accurate audit on each driver’s daily logs. Our proprietary software provides detailed reporting on each driver including violation notification letters and missing logs report

Our DOT CSA Services:

Data Entry & Image Processing Services

  • Data Capture
    • Driver Log
    • Form 99
    • Timesheet Log
    • UniLog
  • Graph Plotting
  • Compliance Reporting
  • Location Verification
  • Level I & II Auditing

Inbound Customer Services (24X7)

  • Inbound Customer Care – QRC
    • Queries
    • Requests
    • Timesheet Log
    • Complaints
  • Technical & Product Support
  • Order Taking/ Reservations
  • Anti Churn Management & Retention
  • Online Authorization

Outbound Customer Services (24X7)

  • Survey Services
  • Customer Retention
  • KYC & Verification Calling
  • Cross Selling & Up selling
  • Collections
  • Close Loop Calling
  • Appointment Setting
  • Lead Generation

DOT CSA Call Center Expertise:

The Safety status of individual motor carriers with respect to the rest of the motor carrier population is analyzed in four analytic Safety Evaluation Areas (SEAs):

  • Accident
  • Driver
  • Vehicle
  • Safety Management report

Vital Link can offer its Call Center services in order to streamline the above SEA’s and provide a 24×7 communication link between the driver and their carriers and visa versa in providing in time assistance at all times.
We can deliver all type of customer care services including:

  • Voice Support
  • Live Chat and Email Support
  • Technical
  • Help Desk Support
  • Product Technical Information
  • Toll Free Response Services

Our call handling capabilities with 24-hour live response integrate the free response and effectiveness of a toll free number.
Equipped with the state-of-the-art power supply our inbound call center helps you to enhance your communication parameters and provide a clear professional approach. The toll free number helps to increase the response of companies & employees in order to secure the Safety Evaluation Areas.

Get In Touch

You may contact us on the following coordinates:

India : +91-20-60601184/85/86

US: +1-646-688-5145

UK: +44-203-371-7595

Email : vital.sales@vitallinkcorp.com

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